Korean and Japanese Player Support Tier1 (Part-Time Option Available)

About this role

About the role: - Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform language translation and proofreading where necessary. - Respond and support players with issues via chat and email, including but not limited to password resets and more. - Business hours 10:00 - 19:00 - Support 365 days a year including weekends and holidays (shifts) -Project duration: 2026/9/24~2027/1/31 *(May be extended until the end of February) Requirements: - 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment. - Effective in Native written communication skills in Korean and Japanese. - Japanese (N1) - Able to deliver excellent customer service via email and chat. - Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer) - Able to solve and analyze information accurately with appropriate speed and within guidelines. - Team player mentality. - This position is only for applicants residing in Japan with a valid working visa Working Conditions: - Office location: Yotsuya, Shinjuku - Working hours: 10:00 - 19:00 Benefits - Collaborating with people creating innovative interactive entertainment. - Dynamic and entrepreneurial culture. - Video games focused environment. - Trial period: 3 months / No change in conditions. - Up to 50,000-yen reimbursement or train pass.