Social Media Manager with Chinese - Gaming - Fixed-term

About this role

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 It is a fixed-term contract expected to last approximately 6 months.CommunicationEngage directly with players by responding to comments on different social media platforms. Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community. Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. Manage client interactions when the CM Lead is on holiday or sick leave. Foster and maintain a positive work environment – build engagement, resolve conflictsAnalyticsCreate reports to analyze content performance and make recommendations based on findings. Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule. LeadershipLead the team when it comes to Paid Social Media Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. Assist with training and coaching of new and existing Community and Social Media Managers. BusinessDevelop calendars that include creative ideation and produce relevant and engaging contentSchedule content to be posted across social channels and write copy for content aligning to brand voice. Support campaign planning, audience and trend research and brand building. Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.