Community manager

About this role

Community Manager (Southeast Asia Market): Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you. In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms. What You'll Do: Community Platform Management (Discord & Social Media) - Monitor and manage online community platforms designated by the company. - Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines. Announcements & Updates - Publish product updates, event information, and company news across community platforms. - Manage content calendars and maintain consistent posting schedules. Feedback Collection & Reporting - Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients. - Conduct research and provide recommendations to improve global community operations and engagement strategies. Event & Campaign Execution - Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns. Brand Voice & Crisis Management - Maintain a consistent brand voice that aligns with company values and client expectations. - Follow established crisis communication guidelines when addressing sensitive issues. Community Analytics - Monitor user behavior and engagement metrics. - Prepare and deliver periodic reports on community performance and user activity. What We're Looking For - Business-level English proficiency (Japanese language skills are not required). - Proficiency in Traditional Chinese and/or Simplified Chinese. - 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others. - Experience engaging with gaming communities, either professionally or as an active community member. - Excellent written and verbal communication skills. - Strong analytical skills with the ability to interpret community trends and engagement metrics. - Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously. - A passion for gaming and social media is highly desirable. - Must currently reside in Japan and hold a valid work visa. Benefits  * Collaborating with people creating innovative interactive entertainment.  * Dynamic and entrepreneurial culture.  * Video games focused environment.  * Contract Employee *Permanent employee promotion is available.  * Trial period: 3 months / No change in conditions.  * Up to 50,000-yen reimbursement or train pass.