SE I - DevOps Developer Productivity

About this role

About the TeamThe Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable.We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.What You'll Work OnCI/CD & Release EngineeringBuild, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows.Automate repetitive build and release activities.Troubleshoot pipeline failures and improve pipeline reliability.Work with version control and release workflows.Tools / Technologies:Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, Helm, Argo CD, or equivalent.Developer Productivity & AutomationDevelop scripts and tools that simplify engineering workflows.Automate repetitive operational and development tasks.Identify small but impactful areas of friction in developer workflows.Build and maintain CLI-based utilities and internal tooling.Languages / Technologies:Python, Shell/Bash, Java, Clojure, Go, or equivalent.Cloud & InfrastructureWork with cloud infrastructure supporting CI/CD and development environments.Contribute to infrastructure provisioning and configuration automation.Understand basic cloud networking, compute, storage, and IAM concepts.Tools / Technologies:AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Ansible, or equivalent.Containers & KubernetesBuild and work with containerised applications and workloads.Support Kubernetes-based development and deployment environments.Troubleshoot common container and Kubernetes issues.Tools / Technologies:Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, or equivalent.ObservabilityImplement and maintain basic monitoring and logging for DevX systems.Use metrics, logs, and traces to troubleshoot issues.Contribute to dashboards and alerts for engineering infrastructure.Tools / Technologies:Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, OpenTelemetry, or equivalent.SecurityFollow secure development and CI/CD practices.Contribute to security checks within engineering workflows.Understand basic concepts around IAM, secrets, dependencies, and container security.Tools / Technologies:Trivy, Snyk, Prisma Cloud, Checkov, cfn-guard, OPA/Conftest, or equivalent.Build, Test & Developer EnvironmentsSupport development and test environments used by engineering teams.Help improve build and test workflows.Troubleshoot issues related to developer environments and tooling.Contribute to sandbox and environment automation.Troubleshooting & ReliabilityDiagnose issues across CI/CD, infrastructure, containers, and development environments.Use logs, metrics, and system information to perform root-cause analysis.Escalate and collaborate effectively on complex issues.Participate in operational support and incident resolution.