IT Helpdesk Administrator

About this role

We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment. * 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment. * Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply. * Basic understanding of IT infrastructure and enterprise support environments. * Hands-on knowledge of Windows, Linux, and macOS operating systems. * Strong troubleshooting skills in Windows, networking, and desktop support. * Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting. * Experience with Active Directory, including user account management and access administration. * Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred. * Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage. * Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable. * Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred. * Excellent analytical, troubleshooting, and problem-solving skills. * Strong verbal and written communication skills with a customer-focused approach. * Ability to work independently as well as collaboratively within a globally distributed team. * Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage. * Opportunity to work with a global team in a collaborative and inclusive work environment. * Exposure to enterprise technologies and global IT infrastructure. * Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children. * Company-provided transportation or cab allowance for employees working night shifts. * A supportive workplace that encourages innovation, teamwork, and continuous improvement.