Merchandising Operations Manager

About this role

Merchandising Operations Manager Department and team Marketing / Sales & Partnership Status Permanent Full-Time Location Montreal, QC About Behaviour Interactive Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained more than 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s leading providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner Bros. Discovery, and Take-Two, among many others. Over more than 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places to Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), the United Kingdom (Behaviour UK - North and Behaviour UK - South) and the Netherlands (Behaviour Rotterdam). The role We're looking for a Merchandising Operations Manager to bring Dead by Daylight and Behaviour IPs merchandise lines to life by turning creative concepts into physical products that ship to our e-store on time, on budget and true to the brand. You'll be the bridge between the creative team and the vendors who manufacture our products, owning everything from sourcing the right partners to getting finished goods into our estore warehouses. If you are looking for a fast-paced, highly operational role within a live game environment, where you'll need to move quickly and stay close to the details, this role is perfect for you. In this role you will : * Identify, evaluate, and select vendors and manufacturers who can meet creative requirements and quality standards. * Negotiate pricing, production timelines, minimum order quantities, and terms with suppliers. * Draft vendor agreements and issue purchase orders to formalize production terms and kick off manufacturing. * Track production timelines closely and coordinate with the creative team to ensure products are ready for launch dates. * Conduct quality control checks on samples and final production runs to ensure alignment with brand guidelines and creative direction. * Coordinate shipping logistics, including customs/import requirements and distribution to warehouses, so products are ready for the e-store to operate. What we're looking for : * A minimum of 5 years of relevant experience in merchandise, sourcing, or vendor/supply chain management. * Strong negotiation and influence skills, with the ability to align varied viewpoints and reach consensus with vendors while protecting key priorities. * Solid task and project management skills, with the ability to organize deadlines and resources across multiple production cycles at once. * Comfort navigating ambiguity, able to handle unexpected problems (delays, quality issues) with clarity and composure. * A collaborative mindset, able to build strong partnerships with creative and e-store teams. * An interest in or understanding of the video game industry is a plus.   Apply now Share this job About Behaviour Interactive Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained more than 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s leading providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner Bros. Discovery, and Take-Two, among many others. Over more than 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places to Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), the United Kingdom (Behaviour UK - North and Behaviour UK - South) and the Netherlands (Behaviour Rotterdam). Life at Behaviour Learn more See all open positions Apply now Share this job