CX Automations Engineer

About this role

Moon Active is looking for a hands-on CX Automation Engineer to drive the next technological evolution of our global support department. In this hands-on role, you will bridge high-level strategy and technical execution—shaping the vision for our support automation roadmap as well as actively building it. You will transform operational workflows and eliminate manual friction points using cutting-edge AI agents, LLMs, and orchestration platforms, allowing our live team to focus on high-value player interactions. You will take projects from abstract concepts to production-ready automations built for global scale. Responsibilities * Actively build, code, and deploy automated solutions and AI agents to solve operational bottlenecks. * Architect, code, and maintain complex automated workflows and backend integrations using tools like Torq. * Design, test, and optimize prompt chains, autonomous AI agents, and custom LLM workflows. * Analyze support data to identify manual overhead and implement immediate automation solutions. * Partner with Product, R&D, CRM, and Data teams to bridge technical gaps. * Establish and track KPIs (deflection rates, cost savings, CSAT) to continuously optimize automation performance. Requirements * 1+ years of proven experience building and shipping AI-driven applications or complex automations. * Bsc in Industrial Engineering, Information Systems or similar field. * Demonstrate basic to intermediate scripting skills (Python/JavaScript) along with experience using AI coding assistants (e.g., Cursor, Copilot). * Bring practical expertise in enterprise orchestration platforms (Torq, Make, Zapier) and modern CRM ecosystems (Zendesk, Salesforce). * Deep familiarity with LLM APIs and advanced prompt engineering techniques. * Combine strong data literacy (SQL/BI experience is a plus) with a self-starter mindset to take projects from concept to production. * Full proficiency in both Hebrew and English. #LI-Hybrid