Official Tournament Store (OTS) Manager (Hybrid/Full-time)

About this role

POSITION SUMMARY: The OTS Manager is responsible for the strategic leadership, operational oversight, and long-term growth of the Official Tournament Store (OTS) Program throughout the Americas. OTS is a network of gaming stores that have contracted with KONAMI to hold Yu-Gi-Oh! TCG Organized Play in their stores. This position is responsible for developing scalable Organized Play initiatives, enhancing retailer partnerships, and driving Duelist engagement through data-driven program management and operational excellence. RESPONSIBILITIES: * Lead the development, execution, and long-term growth of the North America and Latin America Official Tournament Store Program. * Establish annual program goals, KPIs, operational standards, and growth initiatives focused on engagement, retention, and Duelist participation. * Develop strategic initiatives to increase Official Tournament Store participation, retailer retention, and Organized Play engagement. * Provide leadership, direction, and mentorship to team members and cross-functional partners supporting the OTS program. * Establish and monitor KPIs, performance metrics, and reporting dashboards to evaluate program success and operational effectiveness. * Recommend operational improvements and scalable processes to support continued growth across North America and Latin America. * Oversee the recruitment, evaluation, onboarding, and ongoing management of Official Tournament Stores, ensuring adherence to company policies and Organized Play standards. * Identify opportunities to expand Organized Play initiatives into smaller markets through the expansion of our Official Tournament Store program. * Develop and implement strategies to improve store performance, customer experience, and community engagement across the Official Tournament Store program network. * Monitor industry trends, Duelist behavior, and retailer feedback to continuously evolve and strengthen the Official Tournament Store program. * Collaborate with the Sales team on store incentives to ensure promotional items from our internal rewards program and distributor-based awards are coordinated and appealing to our stores and Duelists. * Oversee all Official Tournament Store related Organized Play programs and initiatives, including Premiere! events, OTS Rewards, Release Celebrations, Top-Performing Store programs, Featured OTS, promotional campaigns, and program exclusive product allocations. * Collaborate with Organized Play leadership to develop local level play initiatives that align with product launches, market conditions, and Duelist demand. * Analyze tournament participation data, event reporting and program metrics to assess program effectiveness and identify areas for improvement. * Oversee the development and execution of Organized Play operational documentation, including FAQs, policy updates, T&C’s, and event specific Ops Docs. * Collaborate with Organized Play leadership on forecasting Official Tournament Store exclusive promotional items and prize support. * Coordinate with the warehouse team and external fulfillment partners to ensure timely distribution of products, event materials, and prizing. * Partner with Online and Marketing teams to maintain accurate Official Tournament Store listings, event calendars, and Organized Play information across all platforms, and ensure all in-store activations are properly advertised. * Manage project timelines, approvals, vendor coordination, purchase orders, and shipping logistics for all Official Tournament Store-related deliverables. * Develop and manage annual budgets for Official Tournament Store programs, promotional materials, events, and prize support inventory. * Monitor inventory levels and forecast operational and material needs to support Organized Play initiatives effectively at the store level. * Present program updates, recommendations, and strategic insights to Organized Play leadership.   QUALIFICATIONS / REQUIREMENTS: * 5-7+ years of experience in Organized Play, retail program management, event operations, account management, or related field. * Strong understanding of Organized Play systems, tournament operations, retailer support, and gaming community engagement. * Experience managing budgets, forecasting inventory needs, and overseeing operational logistics. * Proficiency in Microsoft Office Suite, project management software, and reporting systems. * Experience with trading card games, hobby retail, esports, or gaming communities strongly preferred. * Ability to travel as needed for events, retailer visits, trade shows, and industry functions. * Bilingual English/Spanish preferred. Experience working with international teams and distributor networks preferred. Salary range is $105,000 to $115,000 Please send resumes to: cardbusinessjobs@kde-us.com with the subject line: OTS Manager Application     …