Trainee Technical Support Representative - Contract

About this role

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 1 to 6 years Mandatory Experience - 1 year of International email experience What you'll be doing: * Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. * Queries can be of a technical & non-technical nature. * Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. * Explain and guide customers through product features and functionalities. * Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. * Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem What we're looking for: * Candidates with international customer support experience in voice, email and chat. * Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. * Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. * Stay focused on the quality by ensuring consistency and adherence to high standards. * Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. Must have: * Candidate must have their own computer with Windows 8.1 or above. * Mandatory hi-speed broadband connection. * UPS/power backup solution if possible. * Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. Mandatory Skills: * Proficient with English and have good written & verbal communication skills. * Flexibility & availability for rotational shifts and week offs to cover hours of operations. * Must possess logical, reasoning, and problem-solving skills.