Customer Support Specialist

About this role

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 20 million players! 🎮 As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!). It's a full-time, work-from-office position in the historical railway station building in Kraków. YOUR RESPONSIBILITIES: * Resolving player issues * Managing Discord and engaging with the community * Supporting in-game events and LiveOps * Optimizing support processes Join Reality Games and help us shape the future of mobile entertainment! 🎮 What we are looking for: * Interest in community-driven games * At least 1-year of previous customer service experience * Strong communication skills, B2+ English * Bachelor’s/Master’s degree (or in progress) * A team player with a positive, can-do attitude OUR PERKS * Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills * Knowledge sharing - Employee development is key for us! * Fast-paced career - Professional growth opportunities, supported by a performance review process * Devices - You will have the proper resources you need for your work * Beautiful office -  based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city * Flexible hours - Whether you are an early bird or late owl - we get you covered * Growth budget - Let us know if you need any books or other materials that will help you grow * Team gatherings - Take part in events with pizza, games, and snacks with a good company If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.