Customer Support Bilingual Japanese

About this role

Job description • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Japanese to English or Chinese and vice versa. • Report and minutes writing in Japanese and/or English. • Attend Japanese client meeting if required. Requirements: • English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification. • 0~2 years in customer support or other customer facing roles are welcome • Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office. • Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates • Ability to deliver excellent customer service quality utilizing soft skills • Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support • Ability to solve and analyze information accurately with appropriate speed and guidelines • Team player • Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry Working condition: • 12 month contract fixed • Onsite (Shift-based, 2 days off a week) • 9am~6pm (1 hour break) • Transportation allowance • Medical Re-imbursement