Player Support Executive (English&Chinese)

About this role

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Mandarin to English and vice versa • Report and minutes writing in English or Chinese • English (fluent), or Mandarin (fluent, native) • Requires towork on weekends and public holidays with a fixed schedule. • Strong in both written and communicating in English • Ability to deliver excellent customer service quality utilizing soft skills • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support • Ability to solve and analyse information accurately with appropriate speed and guidelines • Team player • Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience Medical Reimbursement, transport allowance